Return Policy

We’ll be happy to resolve issue.
Please Email to jia@jwustudio.com

Defective Products
Please contact us if an item arrives damaged or seems defective. Provide the order ID number and detailed information regarding the damaged or defective product

Return Policy
*You can return online purchases by mail

  • Returns must be initiated within 30 days of purchase.
  • Original shipping fees and return shipping fees cannot be refunded.
  • Items must be in brand new condition(if applicable) to qualify for a refund.

You can return online purchases by mail by completing the form provided in your shipment. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. If you would like us to send you a return label, please contact our Customer Care team through our contact us form by selecting Return Item(s) under My Question and include your order number and the items you wish to return and we will promptly provide you a return label. In-store purchases cannot be returned by mail.

We refund the cost of the returned merchandise, minus return shipping & handling fee, as soon as we receive and process the return shipment. We will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account.

Please note: We reserve the right to research the original purchase, and to limit or decline refunds.